B of A Somewhat Redeemed.

I figured out the secret to bypassing B of A's customer service hell: Call on the weekends.

I was trying to sort out some new account/old account mayhem and I immediately got a couple of the nicest customer service people I've ever spoken to on the line. Like, people I wouldn't mind hanging out with kind of nice.

I'm not saying that they've been fully forgiven for the previous incident, but I feel a bit better about them now.